Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with easy returns and fast refunds.
Return Timeframes by Category
Return Conditions:
- Original packaging required
- All accessories included
- No physical damage
Return Conditions:
- Unworn condition
- Original tags attached
- No stains or odors
Return Conditions:
- Unused condition
- Original packaging
- Assembly instructions included
Return Conditions:
- No writing or highlighting
- No bent pages
- Original condition
How to Return an Item
Log into your account and select the item you want to return from your order history.
Choose the reason for your return and provide any additional details if needed.
Download and print the prepaid return shipping label we provide.
Securely package the item in its original packaging with all accessories.
Drop off the package at any of our partner locations or schedule a pickup.
Receive your refund within 3-5 business days after we process your return.
For hygiene and safety reasons, the following items cannot be returned:
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary goods
- Digital downloads
- Gift cards
- Items damaged by misuse
We offer exchanges for size, color, or model changes within the same return timeframe as listed above.
Exchange Process:
- • Follow the same return process but select "Exchange"
- • Choose your preferred replacement item
- • We'll ship the new item once we receive the original
- • No additional shipping charges for exchanges
Price Differences:
- • If new item costs more: Pay the difference
- • If new item costs less: Receive refund for difference
- • Price differences processed with original payment method
- • Exchange must be of equal or lesser value for some items
Our customer service team is here to help you with any questions about returns or refunds.
Email Support
returns@bonik.com
Response within 24 hours
Phone Support
+880 1712-345678
Mon-Fri, 9 AM - 6 PM
Live Chat
Available on website
Mon-Sat, 10 AM - 8 PM