Returns & Refunds Policy

Not happy with your order? Our hassle-free returns make it easy.

Return Timeframes by Category

Electronics

7 days

Return Conditions:

Original packaging required
All accessories included
No physical damage

Fashion & Accessories

14 days

Return Conditions:

Unworn condition
Original tags attached
No stains or odors

Home & Garden

14 days

Return Conditions:

Unused condition
Original packaging
Assembly instructions included

Books & Media

30 days

Return Conditions:

No writing or highlighting
No bent pages
Original condition

How to Return an Item

Initiate Return

Log into your account and select the item you want to return from your order history.

Select Reason

Choose the reason for your return and provide any additional details if needed.

Print Label

Download and print the prepaid return shipping label we provide.

Package Item

Securely package the item in its original packaging with all accessories.

Ship Back

Drop off the package at any of our partner locations or schedule a pickup.

Get Refund

Receive your refund within 3-5 business days after we process your return.

Refund Processing Times

Mobile Payments (bKash, Nagad)

Credit/Debit Cards

Bank Transfer

Cash on Delivery

Refund processing begins after we receive and inspect your returned item. The timeline above is from when we initiate the refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personalized or custom-made items
Perishable goods
Intimate or sanitary goods
Digital downloads
Gift cards
Items damaged by misuse

Exchange Policy

We offer exchanges for size, color, or model changes within the same return timeframe as listed above.

Exchange Process:

• Follow the same return process but select "Exchange"
• Choose your preferred replacement item
• We'll ship the new item once we receive the original
• No additional shipping charges for exchanges

Price Differences:

• If new item costs more: Pay the difference
• If new item costs less: Receive refund for difference
• Price differences processed with original payment method
• Exchange must be of equal or lesser value for some items

Need Help with Returns?

Our customer service team is here to help you with any questions about returns or refunds.

Email Support

returns@bonik.com

Response within 24 hours

Phone Support

+880 1712-345678

Mon-Fri, 9 AM - 6 PM

Live Chat

Available on website

Mon-Sat, 10 AM - 8 PM